Frequently Asked Questions

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Step 1: Fill out our intake form here (3 min).

Step 2: Cadence will review your information and call to match you with a clinician (15 min).

Step 3: A clinician will schedule an intake interview to set your treatment plan (45 min, free of charge)

In order to provide the highest quality of care, we do not accept insurance.

You may however be eligible for reimbursement if you submit our invoice to your insurance provider. Here’s how:

Step 1: Call your insurance provider and ask what your ‘out of network benefits’ are

Step 2: You may provide the following codes:

- Intake appointment: 90791
- Individual therapy: 90834
- DBT Group Therapy: 90849
- We can provide a specific diagnosis code after we complete an evaluation and begin services
- If your Insurance requires a diagnosis code upfront, you can us the general code F41.1


Step 3: Our clinic’s tax ID is 38-3871410

We ask for payment upfront and charge after each session. We accept cash, check or credit card (Visa, MasterCard or American Express).

Cancellations:

Individual: no fee for cancellation in advance of 24 hours

Group: fee for cancellation (access to taped recording)

Admin: Open 9 – 5 pm

Clinicians:
Offer appointments all day, including evenings. Closed on weekends

We are providing full services via video and phone

We are located just off the lobby of the 5000 Building in the Carillon Point Complex.

As you enter the Carillon Point complex, you will come to a four-way stop. Turn left and proceed to the parking garage at the end of the road on the left. You will receive one and a half hour free parking validation if you stop at Starbucks or use the restaurants at Carillon Point.

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Education

How do I get started?

Step 1: Fill out our intake form here (3 min)

Step 2: Cadence will review your information and call to match you with the right clinician (15 min call)

Step 3: You will have an intake interview with a clinician to set your treatment plan (90 min session)

What ages of clients do you accept?

We see clients starting at age 5 through adulthood (however, DBT skills group clients must be 13+)

How do I get into a DBT skills group?

Clients are required to have an individual therapist (within or outside of Cadence) before we can enroll clients in a DBT skills group.

If clients have an individual therapist outside of Cadence, we will schedule a consultation with client family and our clinical director to evaluate if our DBT program is the right fit.

Do you have a waitlist? How does it work?

Yes! Clients are offered on a 'first come, first serve' basis. Once we notify clients of an opening via phone and email, clients will have 24 hours to submit paperwork for the appointment to be confirmed before we move down the waitlist.

Do you take insurance?

We do not accept insurance. We want to dictate your plan of care and evaluate what is best for you.

You may however be eligible for reimbursement if you submit our invoice to your insurance provider. Here’s how:

Step 1: Call your insurance provider and ask what your ‘out of network benefits’ are

Step 2: You may provide the following codes:

- First Session (Intake): 90791
- Individual Therapy: 90834
- DBT Skills Group : 90853
- We can provide a specific diagnosis code after we complete an evaluation and begin services.

Step 3: You may provide our clinic codes:

- Tax ID: 84-3717918
- NPI: 1215288543

What is a "superbill"?

A 'superbill' reflects sessions attended by a client. These are typically used to submit to insurance providers for reimbursement.

A ‘Superbill’ only includes sessions attended by client

A ‘Statement’ is a receipt or statement, including all charges (i.e. late cancellation/no show fees)

What is the payment policy?

We ask for payment information upfront and charge after each session

We only accept credit cards (Visa, MasterCard or American Express)

Please contact billing@cadencechat.com with any other questions

What is the cancellation policy?

Individual Therapy: No fee for cancellation in advance of 24 hours

Group Classes: Fee for cancellation (but we provide access to taped recording of the class)

You can log into the client portal and request to cancel or reschedule with your therapist directly through the portal. Clients have 3 business days to reschedule a session to avoid cancellation charge.

Hours of Operation?

Admin: Open 9 – 5 pm

Clinicians:
Offer appointments all day, including evenings. Closed on weekends

We are providing full services via video and phone

COVID protocols?

We are currently operating fully remote, but anticipate returning to in-person in the fall. To protect both our clients and team, we are enforcing the following:

- Mandatory mask wearing for all clients and staff
- Social distancing and no physical contact
- Daily screening of symptoms
- Daily cleaning of all high-touch areas of office

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